FAQ

Frequently asked questions

How do I make an appointment?


Whilst we are still getting up and running post lockdown we are light on reception staff and so the best way to discuss an appointment is to email mail@ccy.org.uk You can also make appointments and request the intake form as a new patient by registering on our online booking system here




How many sessions do I need?


This will vary a lot depending on your individual circumstances. It's clear that if you have a long story with pain then the time it takes to notice change will be a bit longer than if you''ve recently strained your back. This is why we have the 'new patient package' in place. It is highly unlikely that a painful problem can really be helped satisfactorily in just one visit. A trial run of three sessions will give us a decent idea of how your pain is responding and what can be done for a good outcome in the mid and long term. Once the level of pain or discomfort has reduced, the best use of our time will be to go through some advice, exercises and recommendations so that your improvement can be self driven. This may require a few follow-ups over a few weeks to monitor your improvement and to cover a few things that you will need to know. In cases of persistent, recurrent pain it is reasonable to expect up to 8 sessions of pain coaching before you are placed on either open ended appointments, or given occasional ‘booster’ sessions’. In cases of a recent onset of pain following overdoing things then our sessions needn't be that many. The reason behind this is that the overhwelming majority of these types of episodes will settle on their own without the need for any treatment. The best evidence we have at the moment tells us that in these cases you should be thoroughly checked over and receive reassurance and guidance to get back to normal activities ASAP. You may benefit from one or two follow-ups to check your progress for peace of mind.




Will it definitely work?


We make no grand claims and offer no quick fixes. No treatment can ever claim to definitely work and all we can do at this clinic is do our best to help you as much as possible.




Do I need an X-ray or scan to find out what’s wrong with me?


X-rays are not usually needed to help diagnose the vast majority of cases of spinal pain. An MRI may be ordered in cases where it is suspected that there is an underlying cause of you pain that would need medical attention. Hedd can contact your GP to discuss this if needed and can refer you privately for MRI if needed. Blood tests are vital in cases where your pain may be caused by an inflammatory problem (such as Axial Spondyloarthritis). A thorough assessment of your case should identify cases that should be referred for blood tests or for a rheumatological consultation.




I've seen chiropractors before and know what I want. Can't I just get adjusted on the first visit?


We appreciate that your priority is to get better and we share this priority, but there are procedures in place that we must follow as set out by the General Chiropractic Council.

These procedures include undertaking a thorough assessment and physical examination and coming up with as accurate a diagnosis as possible. Following this we must report to you what has been found during the examination and ask you to provide consent to continue.

No chiropractor can by-pass these rules as they are in place to protect you. Added to this is the fact that Hedd doesn't use the 'cookie cutter' approach to your pain. We start with a blank slate and identify what is really behind your pain.

Your treatment options will be made clear to you during your follow up appointment so that you can feel confident that you are given the correct and most effective recommendations to overcome the problem as efficiently as possible.

Please feel free to discuss anything about your treatment plan with Hedd.




I’ve seen YouTube clips where someone in pain is manipulated in a way that makes me scared – you wouldn’t do that to me would you?


No. Many of these clips (especially the ones showing the most violent types of manipulation) are not at all representative of what the vast majority of chiropractors do.

If you are put off coming to us because of your concern surrounding uncomfortable and forceful treatment please let us know - Hedd will be delighted to try and help you without the need to use manipulations. That being said, Hedd is not at all a rough 'adjustor'!




Can I just book for a massage?


Yes of course. If you find you need more help with your problems you can always circle back and go through the process of becoming a new patient with Hedd if you feel you'd benefit from getting to the bottom of the issue, especially if the problem persists.




What happens on my first appointment?


After receiving your intake form we will arrange a 30 minute appointment to discuss the problem you'd like help with. This is best done via Zoom, but can also be a telephone call if you have no access to tech. After this we can arrange for you to come in to the clinic for the physical examination. This is where Hedd will use: - Medical - Orthopaedic - Neurological - Movement tests so that he can diagnose the most likely cause of your pain and be able to select the most appropriate treatment. If it's felt that there is an issue that needs medical attention then this will be discussed either during this appointment or at your follow-up 'report of findings' visit. The findings of your consultation and examination along with your plan will be emailed to you.




I'm in a lot of pain and need to be fixed - why can't you just 'click it back'


It's totally understandable that when you are in a lot of pain and distress that you want things to change ASAP. It's worth knowing that the vast majority of episodes of acute back pain will settle given enough time and care without the need to intervene. In cases of acute, extreme and distressing pain Hedd can still help. An acute emergency case will be assessed as quickly as possible with an emphasis on identifying any rare instances where there is the need for immediate medical attention. Advice and reassurance will be provided with an outline of what to expect over the days after your visit to ensure that things are following an expected trajectory - and what to do if not. If it looks like there is the need to be seen urgently by a medical professional then this will be discussed an arrangements made. Please be assured that the spine is a robust and stable structure. Your joints and discs will not have popped out (even though it may feel that way) and so it is not possible to 'click anything back'. We now understand that manipulating the back cannot change anything about the structure, alignment or position of the spine. We know that only some people respond to spinal manipulation and that the effect is short lived. This means that it is not offered as a stand alone treatment at this clinic and if it seems that it won't help you then we may be better off using our time together getting to the bottom of things properly. If you need an urgent booking please phone 01970 611190 to enquire about availability.