Our Terms & Conditions

Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Clinig Corff Ystwyth you are agreeing to our Terms & Conditions and our Privacy Notice. You also agree to attend the appointment you have booked.

APPOINTMENTS

You can make an appointment with Clinig Corff Ystwyth in a number of ways including via our website, telephone, or email. Appointments are available for a variety of durations from 10 to 30 minutes.

Upon making a booking via the online portal, you will receive an email confirming all the important details.

CANCELLATIONS & LATE ARRIVALS

Cancellation Policy: 24 hours. Please let us know as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. We are unable to cancel but we can postpone your booking.

We require a minimum of 24 hours notice to change an appointment. Failure to attend an appointment with less than 24 hours notice of change will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

However, if you need to change your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

CONFIDENTIALITY

All client information and clinical records will be safeguarded by Clinig Corff Ystwyth and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

 

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Each practitioner working for Clinig Corff Ystwyth will have access to these records only for the duration of their contract with Clinig Corff Ystwyth, and solely for the purpose of providing you with the most appropriate treatment.

For more information, please review our Privacy Notice.

HEALTH & SAFETY

Clinig Corff Ystwyth has qualified staff, some of whom hold a current First Aid certificate. All practitioners hold professional and public indemnity insurance, for the services that they provide.

Due to the nature of manual therapy and the need for close contact, all Clinig Corff Ystwyth practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.  This currently includes the mandatory wearing of appropriate face coverings.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Clinig Corff Ystwyth contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for an appointment if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Clinig Corff Ystwyth via email at mail@ccy.org.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our change in appointments Policy may still apply.

Clinig Corff Ystwyth, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at the Clinig Corff Ystwyth premises.

Clients under the age of 16 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed, and will be requested to co-sign the New Client Consultation Form. For patients over the age of 16 but under the age of 18 and able to make their own decision they may invite a parent/guardian/chaperone to stay in the room for the duration of the appointment, and may be expected to remain present throughout the treatment.

Clinig Corff Ystwyth holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Clinig Corff Ystwyth, and may also result in criminal proceedings.

COVID-19

When confirming your booking, we will ask you to consider the following and inform us immediately if you are unable to satisfy the facts below:

The client has not been in contact with anyone with Covid-19 in the last 14 days, to the best of their knowledge

The client has not had any symptoms:

  • a recent onset of a new, continuous cough

  • a high temperature (typically over 37.8℃)

  • a loss of, or change in, normal sense of smell and / or taste

Should you be in any doubt about your suitability to present to the clinic it is advised that you undertake an individual COVID-19 risk assessment that can be found here

Should the client contract the virus, or be contacted by the Track & Trace service and advised to self-isolate, they must inform Clinig Corff Ystwyth as soon as possible

Depending upon the timing, Clinig Corff Ystwyth will need to contact the practitioner and may need to contact other clients possibly affected, and to self-isolate

We require all patients to wear a mask when on the premises and to sanitise hands on entry and to not wear gloves of any kind.

We are currently operating a one in one out policy for users of the treatment rooms and require you to arrive at the clinic on time where you will be let into the front door by your practitioner.

DISCLAIMER

Clinig Corff Ystwyth provides massage therapy in a variety of forms, but none of these modalities are a substitute for professional medical care or counselling. No massage therapist at Clinig Corff Ystwyth can diagnose a health condition, prescribe advice, orthotics or adjunct therapy of any kind.  However, through his qualification as a chiropractor, Hedd Piper is recognised as a primary care provider and is able to legally claim right to do so.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Clinig Corff Ystwyth up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

All practitioners at Clinig Corff Ystwyth may refuse to treat any client or part of their body with just and reasonable cause. Clinig Corff Ystwyth reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.